The contact center built for business process outsourcing
Business process outsourcing runs on thin margins and tight SLAs, and every new client contract has to go live fast. Kit is a cloud BPO contact center that runs inbound service, outbound sales, and collections for each client on one AI-powered BPO platform, connected to the systems they already use.
LEADING COMPANIES
The impact
What changes when your client operations run on Kit
One foundation for every client account, so your team stops running a different tool stack for each contract. Service, sales, and collections sit on one system, which means a supervisor sees campaign performance per client in real time, not in a report assembled by hand at the end of the shift.
of routine client
contacts automated
BPO automation handles reminders, qualification, and status checks across your accounts, so agents spend paid time on the calls that actually need judgment.
coverage
across accounts
Customers reach out at all hours. AI answers on the spot, day or night, so a client’s service level holds even outside your agents’ shifts.
“In outsourcing, the economics live in agent time. We designed Kit to keep agents on live conversations and let automation take the routine volume, so a team can protect its margin without cutting service”.
- One foundation, every client
Run each client account on the same system with its own campaigns, queues, and rules, so nothing has to be rebuilt from scratch for the next contract.
- Onboard a new client fast
Build a client’s call flows, campaigns, and routing visually, so a new contract goes live in days without waiting on a development queue.
- Keep every seat productive
Predictive dialing, answering machine detection, and routing keep agents on live conversations instead of dead air, so paid seat time turns into billable work.
- AI takes the routine volume
Voice and text AI handle reminders, qualification, and status checks and escalate to an agent by rule, so headcount goes to the conversations that need a person.
- Reporting each client can see
Recording, logs, and dashboards give per-account visibility, so you can show a client the numbers behind the SLA instead of describing them.
- Connect to each client's systems
Kit connects through native connectors for Salesforce, HubSpot, Zendesk, Bitrix24, and Kommo, and to a client’s own systems through APIs.
What Kit runs
What Kit runs for BPO teams
The flows we actually run for outsourcers, configured by our team, mapped to each client’s contract and connected to the systems they use.
Outbound campaigns with caller-ID management
Run predictive and agent-assisted campaigns with caller-ID management that reduces the risk of a client's numbers getting flagged.
Answering machine detection
Detection keeps agents on real conversations instead of voicemail, so more of a campaign's dialing turns into productive talk time.
AI voice and text agents
Automate reminders, qualification, and routine service across a client's campaigns, with a rule-based handoff to a human agent.
Omnichannel contact center in one workspace
Handle voice, WhatsApp, SMS, and web chat for any client from one agent workspace, with routing, IVR, and full customer context.
CHANNELS
Reach every client's customers where they respond
A payment reminder, a support question, a sales follow-up, each lands better on a different channel. Kit sequences voice and messaging across all of them from one workflow, per client.
COMPLIANCE
Compliance your clients can put in the contract
Outsourcers get audited by their clients and by regulators in every market they operate in. Kit builds the controls that pass those audits into the workflow, so compliance is enforced by the system, not left to each agent.
Interaction logging
Every conversation is logged, timestamped, and retrievable, so you can reconstruct exactly what was said and when, for a client audit or a regulator.
- Recording and pause controls
- Configurable retention
Consent and contact rules
Contact-hour and frequency limits are enforced at the workflow level per market, not left to individual agents, so outreach stays inside the rules each client is held to.
- Consent and do-not-contact handling
- AI disclosure where required
Data protection
Customer data is encrypted in transit and at rest, with access scoped by role, so a client's data is only reachable by the people working that account.
- Role-based access controls
- Data-residency options
Case study
One operation, three campaign types, one platform
Real outcomes from outbound teams across Mexico and Latin America.
How Tranqui scaled collections and customer service on one platform
Tranqui, a Colombian fintech focused on digital debt management, was growing fast, from 2 sites to more than 8. It moved its entire inbound and outbound operation onto Kit, bringing predictive dialing, campaign automation, call recording, routing, reporting, and its internal databases into one system. The result is one operation Tranqui can see in real time, with tighter control over every campaign.
What BPO teams ask before they deploy
Talk to someone who has configured multi-client outsourced operations, not only sold the software.
Speak with a BPO specialist
Talk to people who understand retail operations, not just software.
Kit gives supervisors real-time dashboards, recordings, and per-account logs, so you can monitor service levels as they happen and give each client the numbers behind their SLA.
Yes. Kit runs inbound service and outbound sales and collections in one system, so a BPO can handle blended operations for different clients from the same workspace.
Each client account gets its own campaigns, queues, routing, and role-based access on a shared foundation, so accounts stay separate without a separate platform each.
Call flows, campaigns, and routing are built visually, so a straightforward client can go live in days. Complex integrations depend on the client's own systems.
Kit connects through native connectors for Salesforce, HubSpot, Zendesk, Bitrix24, and Kommo, and to each client's other systems through documented APIs.
Kit supports voice and text automation across Spanish, Portuguese, and English. Exact voice and language coverage is confirmed with our team during setup.
See Kit running in your operation
A 30-minute working session with a specialist who knows contact centres in your market. No slideware.
You describe one inbound and one outbound flow.
We build it in Kit and dial a real number.
You get the scenario and a rollout estimate.