World-class CX that scales. Powered by AI, not by headcount
For customer support centers handling high call volumes, Voximplant Kit's pre-trained AI voice agents reduce wait time and time to resolution while lowering the workload on human agents. Routine queries get resolved automatically; complex cases reach the right person.
LEADING COMPANIES
The impact
What changes when customer
service runs on Kit
AI takes the routine contact, your team takes the complex case. Here is what that delivers.
of calls handled
by AI
After AI handles FAQs, status checks and routine requests end to end, human agents pick up only the cases that need them.
first contact
resolution
Customers reach an answer in the first conversation instead of bouncing through menus and repeat calls.
“Voximplant is the fastest and easiest tool to create an omnichannel contact center. Its scalability combined with incredible uptime, plus 24/7 support, is rare among big tech companies.“
Santiago Santa María, Product Director, NTT Data
- AI handles the first contact
Voice and chat AI resolve FAQs, status checks and routine requests end to end.
- Reach customers on WhatsApp
Native automated and live conversations on the channel customers reach for first.
- Conversational IVR
Understands speech and intent, then answers or routes — not menu-tree navigation.
- Smart AI–human routing
Complex cases hand off to the right agent with full context — no cold transfers.
- Change flows without engineering
Scripts and routing are built and updated in a visual no-code scenario builder.
- Real-time service visibility
Live wait-time, resolution and CSAT dashboards, logged to your CRM automatically.
What we solve
The use cases teams deploy Kit for
Kit combines cloud contact center software, AI automation, and omnichannel workflows for outbound, inbound, and customer service teams.
High-Volume Calling & Messaging with Maximum Reachability
High-volume calling and messaging without carrier blocks or spam filters.
Answering Machine & Voicemail Detection
Detect and skip answering machines and voicemail on outbound calls.
Unified Customer Journeys Across WhatsApp, Voice & SMS
WhatsApp, calls and SMS in one connected communication flow.
Omnichannel Contact Center for Customer Service
Contact center for customer service across every channel.
AUTOMATION EXAMPLES
See what Kit runs for customer service
Real flows we deploy for support teams like yours — configured by our team, connected to your existing systems.
Autonomous AI voice agents for routine queries
Resolve FAQs and common requests in natural conversation, without a human in the loop.
Conversational IVR with smart AI–human routing
Understand what the caller needs, resolve what you can, escalate the rest to the right agent with context.
Unified customer journeys across Voice, WhatsApp, Chat and SMS
Connect every touchpoint into one consistent conversation from first message to resolution.
Answer customers on WhatsApp where they respond
Native automated and live chat on the channel customers reach for first, with full history attached.
CHANNELS
Meet customers where they actually respond
Different customers prefer different channels depending on segment, issue type and urgency. Kit deploys across all of them from a single workflow, with full history attached to each customer.
COMPLIANCE
Customer service that protects
your data and your customers
Security and compliance are the foundation, not a feature.
Interaction logging
Every conversation across voice, chat, WhatsApp and SMS is logged, timestamped and retrievable for audit.
- 100% logged & timestamped
- Retrievable for regulatory audit
Data protection
Built and operated to GDPR, HIPAA, ISO standards, with structured handling of sensitive customer data.
- GDPR, HIPAA, ISO 27001
- Role-based access controls
Access and audit
Transcripts, recordings and outcomes are retained and retrievable, so audits and quality reviews are straightforward.
- Full transcript retrieval
- Recording & outcome history
Case study
Results that speak for themselves
Real outcomes from outbound teams across Mexico and Latin America.
How Pony Express gets 95% of customers to act — with zero manual follow-up
For international deliveries, a missing customer document stalls the whole shipment — and chasing it manually lands on the support team. With Kit, Pony Express automated the follow-up: an SMS reminder first, then a voice bot if there's no response within 24 hours, so customers complete the required step on time without agents placing a single call.
What support teams ask before they deploy
We hear these in every evaluation. Better to answer them here than leave them for the sales call.
Speak with a specialist
We’ll walk you through the model and answer any questions before you commit to anything.
Yes — AI voice agents answer routine questions, handle FAQs, and route intelligently, transferring complex cases to human agents when needed.
AI-driven analytics track interactions, monitor sentiment, and surface areas to improve.
AI handles multiple calls at once and resolves simple issues instantly; smart routing gets customers to the right agent faster.
Logs recordings and summaries to the CRM contact automatically and supports outbound dialing from the CRM. Direct integrations with Salesforce, HubSpot, Zendesk, Kommo, Bitrix24; open API for others.
Voice, chat, WhatsApp, SMS; agents see all interactions in one view and switch channels seamlessly.
A basic IVR only routes by menu choice. Kit's AI understands speech, answers questions, and resolves issues automatically.
See Kit running in your operation
A 30-minute working session with a specialist who knows contact centres in your market. No slideware.
You describe one inbound and one outbound flow.
We build it in Kit and dial a real number.
You get the scenario and a rollout estimate.