Subprocessor

Purpose

Amazon Web Services

AWS services are used to process personal data uploaded to the AWS services. Voximplant uses the controls available in AWS services, including security configuration controls, for the handling of personal data.

Google

Google services are used to process and store real-time speech recognition results as well as call logs.

Mailchimp

Mailchimp processes data to provide an email service, automation and marketing platform and other related services.

Servers.com

Data processed in the context of hosting of the Voximplant’s websites, and associated online services, cloud storage of the Voximplant’s data, and associated online services.

LiquidWeb

Processing necessary to provide the hosting services to Voximplant.

Voxbone

Voxbone processes and hosts end-user information of telephone numbers that are assigned to Voximplant’s customers.

OVHcloud

Dedicated servers provider. Servers are used for in-call media processing purposes.

Intercom

Data is processed to provide chat functionality for Voximplant users.

Chili Piper

Data is processed for inbound lead conversion and scheduling.

Clearbit

Clearbit provides data enrichment on marketing leads.

Zoominfo

Data is processed to provide CRM insights tool.

Apollo

Data is processed to provide services via sales platform.

ZeroBounce

Data is processed to validate user’s contacts and remove inactive email address from the list to have better email delivery performance.

SalesForce

Data is processed for customer relationship management solutions.

Slack

Data is processed for communication and internal collaboration purposes.

Descartes Visual Compliance

Data is processed to screen for denied and restricted parties.

Microsoft (PowerBI, Office)

Data is processed to report on various company metrics and Key Performance Indicators for reports and dashboards. For hosting services and Microsoft Office integration.

Atlassian (JIRA/Confluence)

Data is processed to provide project management infrastructure.

Zapier

Zapier provides services that connect and share data between services. Data is processed to connect some of the services listed above together.

Yesware

Data is processed to provide Customer account administration and support services.

IBM

Data processed in the context of hosting of the Voximplant’s websites, and associated online services, cloud storage of the Voximplant’s data, and associated online services.

Zenlayer

Data is processed for connectivity monitoring, logging and analytics purposes.

Salesloft

Data is processed for business analytics purposes.

MF Management Ltd

Data is processed to provide WhatsApp connectivity for Voximplant users.

Leaseweb

Data processed in the context of hosting of the Voximplant’s websites, and associated online services, cloud storage of the Voximplant’s data, and associated online services.